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Reech AI
[ LEGAL DOCUMENT // DATA DELETION ]

Data Deletion Instructions

Reech – Ads Connector & WhatsApp AI Agents

Last updated: October 16, 2026

You can request deletion of the data Reech AI processes through the "Reech – Ads Connector" application at any time, including your WhatsApp Business Account data. Follow the steps on this page: first revoke the application's access, then send us your deletion request.

1. Remove the app from Facebook

  • Log in to Facebook and go to Settings & privacy > Settings.
  • Open "Apps and Websites".
  • Find "Reech – Ads Connector" and click "Remove".
  • Confirm the removal. Reech will immediately lose access to your Facebook information.

2. Disconnect the integration from Meta Business Suite (WhatsApp)

  • Go to business.facebook.com and open Business Settings.
  • Go to Integrations > Business integrations (or Connected apps).
  • Select "Reech – Ads Connector" and choose "Remove".
  • This immediately revokes Reech's access to your WhatsApp Business Account and business assets; Reech will stop receiving and sending messages on your behalf.

3. Send the deletion request

  • Email privacy@reechai.com with the subject: "Eliminación de datos – Reech – Ads Connector" (Data Deletion – Reech – Ads Connector).
  • Include your business name, the email you use with Reech and, if applicable, your WhatsApp Business phone number or WhatsApp Business Account ID (WABA ID).
  • Send it from an email address associated with the account so we can verify your identity; otherwise we may ask for additional information.

4. What data is deleted

  • Meta and WhatsApp Business access tokens (deleted immediately when the app is disconnected).
  • Account and profile data: name, email, Facebook, Instagram and WhatsApp identifiers, and granted permissions.
  • WhatsApp data: WhatsApp Business Account ID, phone number ID and details, message templates, conversations and their metadata, and end-customer phone numbers and profile names.
  • Advertising data synchronized from Meta and the AI agents' configuration.

5. Timeline and confirmation

We process requests within 30 days of receipt at most. Upon completion, we will send you an email confirmation with a reference code for the request. We will only keep data we are legally required to retain (for example, billing records), for the legal period and without using it for any other purpose. Backups are overwritten on regular cycles and deleted data is not restored.

6. If you are a customer of a business that uses Reech

If you messaged a business on WhatsApp that uses Reech, that business is the controller of your data. You can ask the business directly for deletion or write to privacy@reechai.com stating the business name and your phone number; we will forward the request to the business and handle it according to its instructions and applicable law.

7. Contact

For any questions about data deletion, write to privacy@reechai.com. More information in our Privacy Policy: https://reechai.com/en/privacidad.